Shipping & Delivery & FAQ

Note: We currently have email service only. Also, our warehouse locations are in Japan, China, United States. FAQ Below.

Question: Do you ship worldwide?

Yes! We offer shipping worldwide!

Question: How long does shipping take?

Due to extremely high demand, orders take 8-13 days on average to ship and arrive. Worldwide average below.

  • 0-7 days: 27%
  • 8-13 days: 60%
  • 14-30 days: 13%

Please forgive us for the long wait <3

Question: Will I receive a tracking code?

Yes, tracking code will update in your confirmation email 1-3 days after placing your order.

You can also copy and paste your code into one of our recommended tracking carriers
United States:
Global:

Question: Can I return an item for a full refund?

Yes, Please inform us within 14 DAYS OF RECEIVING. We would be happy to provide a full refund or reship a brand new one if product is defective or incorrect.

Question: Can I exchange for a larger or smaller size?

Yes, we have two resizing options. We have a special option for first time buyers.

Please feel free to contact us at sosimpleapparel.contact@gmail.com :) Our average response time is is 0-48hrs <3

I received one of my package but not all of them.

Since our products are authentic, we have them imported from one of our warehouse locations in Japan, China, or United States. Your product may have been shipped in a different batch. This happens alot especially with one of our more popular products. Don't worry, everything you ordered will be sent to you or your money back <3

Side note: We strategically placed our warehouse locations to provide the best shipping prices worldwide, shipping speeds worldwide, and product quality. 

I am not from the United States. Do you accept my country's currency?           
The default prices of our cases are in USD, but can be purchased from any country with any currency. Your currency will simply be convert to USD upon paying.
                                                                                                                                
What is your 35 day guarantee?
We guarantee that our package will arrive within 35 days. If your package does not arrive within this time frame we will issue a full refund. Your order will not be canceled :)
                                                                                                                                     
Contact Email: sosimpleapparel@gmail.com
Response Time: 0-48 hours